In this episode, JoDee and Susan discuss how to facilitate individuals working through conflict with each other.

Topics include:

• How much HR should be involved in employees’ conflicts
• Guiding employees through resolving conflict on their own
• Our step by step approach for mediating conflict when employees can’t resolve it on their own
• When that approach doesn’t work
• Resources for conflict management

In this episode’s listener question, we’re asked how to handle an assistant store manager who is accused of being manipulative and poorly behaved with staff in his location but great at managing up and explaining away incidents to higher management. In the news, the more flexible employers are with where and when their staff members work, the easier it will be to hire and retain employees.