In this episode, JoDee and Susan discuss workplace conflict with college sports coach turned conflict management expert Bill Taylor.

Topics include:

• The statistics on workplace conflict
• Why conflict is an essential part of building relationships and organizations
• The risks of mismanaged or avoided conflict
• The benefits of correctly managed conflict
• What’s at the core of most workplace conflicts
• How to manage conflict successfully

In this episode’s listener question, we’re asked about when you shouldn’t refer someone and how to handle it when someone wants you to refer them but you know they won’t be a good employee. In the news, 24% of job applicants said they lied on their resume.