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Client Event: “Giving and Receiving Feed-Forward Information”
February 6 @ 8:00 am - 5:00 pm
This closed training session will be led by Purple Ink Manager of Training Services Caitlin Alerding.
The term feedback bears a historically negative connotation, conjuring up visions of difficult conversations about bad employee performance. This session will introduce the process of feed-forward – productive and positive performance discussions focused on future behavioral changes and continuation of excellent behaviors. The feed-forward process highlights methods for communicating through varied approaches. Feed-forward is a development opportunity for both the giver and receiver of information. Communication cannot be one-sided; leaders must be open to feed-forward information as well. Barriers to providing feed-forward information, as well as skills to overcome them, will be covered (i.e. “I’m worried about how he or she will respond”). This feed-forward session also includes skills to set clear expectations at the beginning of a project, making it easier to coach, share, and develop others.