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Purple Ink Director of Learning & Development MeChelle Callen will lead this session at the Indiana Credit Union League Annual Meeting & Convention.

Accountability is not a single conversation—it is a habit built through consistent leadership behaviors. In this practical and interactive session, participants will learn how to create accountability before problems occur by setting clear expectations, aligning outcomes, delegating to build capability, and having conversations that strengthen performance and trust. Rather than relying on reminders or micromanagement, leaders will leave with practical tools to build a culture where ownership becomes the norm and follow-through becomes part of the team’s daily rhythm.

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