In this episode, JoDee and Susan discuss the importance of business etiquette and cultural training with Pamela Eyring, president and owner of The Protocol School of Washington.

Topics include:

• How skills learned from protocol and business etiquette are central to building relationships and advancing your career
• When lack of protocol leads to confusion, conflict, and missed opportunities
• The value of protocol in today’s fast-paced, informal work culture
• How formalizing etiquette practices impacts culture, leadership, and external reputation

In this episode’s listener question, we’re asked about the differences and similarities of in-house recruiters and recruiting staffing firms. In the news, we discuss the link between employee well-being and productivity.